Frequently Asked Questions
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1. How many people would be sharing a server with me? How much RAM is there per user?
The number of users sharing the server depends on the demand at the time. We are constantly setting up new servers, so you may encounter a server with as few as three other users or a server with as many as ten. Currently, we have 50 MB RAM allocated to each user as a "soft limit", but this is completely burstable depending on the available resources. Also note that on new servers, we are allotting 100 MB RAM per user as a "soft limit".
2. Why is there an extra fee for using PayPal?
Currently, our system is only setup to handle Google Checkout, so PayPal requires additional processing. In addition, PayPal currently has higher merchant fees, which we cannot afford to bear in our current pricing scheme.
3. If I signed up today, would I have to wait until the 1st to get my account set up? If not, how long would you estimate?
If you signed up today, theoretically you would have to wait until the 1st to have your account set up, but we are currently working to get the accounts set up earlier. We now have an option for 48 HR setup.
4. Why is it so cheap? (What's the catch?)
The reason it is so cheap is that we were dissatisfied with the cost of seedboxes, and decided to make something better. The account set up time partially helped us reduce cost by making a deal with the host provider. Also, we try to provide as much disk space as possible, as well as unlimited bandwidth - the only real limit is on the number of active torrents, and you can still queue up torrents to run automatically while you sleep.
5. I am not sure as to the validity of the site? Is this a scam?
Regarding the validity of the site, although there is no way for us to "prove" to you the validity, we have been reviewed on FileShareFreak, and currently have satisfied customers. We use Google Checkout for payment processing, so if we are a "scam" you can file a complaint with them (if we take your money).
6. Why are some of my torrents from public trackers going so slow?
It may be because there are only a few connected peers. Our upstream provider also only allows us to max the connection on torrents from private trackers.
7. My torrents won't seed!
Please first click the clipboard icon next to the torrent you wish to seed, then proceed to click the settings link. Make sure it says "Keep Seeding" and NOT "Die When Done". Also, below that, you can set a seeding percentage, or set it to 0% for unlimited seeding.
8. My files are downloading really slowly. I can download faster on my home connection!
Please understand that you are on a shared server. During peak usage times, some torrents may slow down for a little bit, even going as slow as 50 kBps - 100 kBps. Our Recommendation: Upload and queue up the torrents you wish to download, and set them to stop seeding either immediately, or at a certain percentage. Even when you are offline, your torrents will continue downloading, and during certain times of the day, some, if not all, of our torrents get 1500+ kBps. By the time you check tomorrow, most of your torrents should be completed and ready to copy to your home computer.
9. How can I upload files to the server and create a torrent?
Unfortunately, making torrents is not allowed. If you would like to be the initial seeder of a torrent, we recommend that you use your home computer to create the torrent, and download it into your PirateBox. Then you can delete it from your home computer and continue seeding from your PirateBox.
10. I was trying to upload a torrent (xxxxxxxxx.torrent), but I got a message that says "File Already Exists On Server" but I still don't see it in my account. What should I do?
You are on a shared server, so this simply means that the torrent has been uploaded in the past. To download the torrent, simple rename the file (i.e. xxxxxxxxx1.torrent), and re-upload it to the server.
11. I am receiving a "Quota Exceeded" error, but I still have XX GB left! Your service sucks. What should I do?
You probably see something like this:
AA [disk] + BB [reserved for running] + CC [reserved for new] = DD [MB]
It is more than YY [soft_limit] or ZZ [hard_limit]
We have currently noticed that when a torrent is running, it initially has 2x it's size allocated on the disc and as it downloads, which is reduced until it completes and is left occupying only it's actual size. We are still looking to see what we can do about this, but for now, please just bear with us.